{
  "name": "Agentic Support Hub",
  "nodes": [
    {
      "parameters": {
        "httpMethod": "POST",
        "path": "support-webhook",
        "responseMode": "responseNode"
      },
      "name": "Webhook Trigger",
      "type": "n8n-nodes-base.webhook",
      "position": [250, 300]
    },
    {
      "parameters": {
        "values": {
          "string": [
            {"name": "customer_message", "value": "={{$json.body.message}}"},
            {"name": "customer_email", "value": "={{$json.body.email}}"},
            {"name": "channel", "value": "={{$json.body.channel}}"}
          ]
        }
      },
      "name": "Extract Message",
      "type": "n8n-nodes-base.set",
      "position": [450, 300]
    },
    {
      "parameters": {
        "url": "https://YOUR_PINECONE_ENDPOINT/query",
        "method": "POST",
        "body": {
          "vector": "={{$json.customer_message}}",
          "topK": 5,
          "includeMetadata": true
        }
      },
      "name": "Search Knowledge Base",
      "type": "n8n-nodes-base.httpRequest",
      "position": [650, 300]
    },
    {
      "parameters": {
        "model": "claude-sonnet-4-20250514",
        "messages": {
          "values": [
            {
              "role": "system",
              "content": "You are a customer support agent. Use the provided context to answer the customer's question. If you can confidently answer (>85% confidence), provide the answer. If unsure, respond with ESCALATE: followed by a summary for the human agent. Always be helpful and concise."
            },
            {
              "role": "user", 
              "content": "Customer message: {{$node['Extract Message'].json.customer_message}}\n\nRelevant documentation:\n{{$node['Search Knowledge Base'].json.matches}}\n\nProvide your response:"
            }
          ]
        }
      },
      "name": "AI Resolution",
      "type": "@n8n/n8n-nodes-langchain.anthropic",
      "position": [850, 300]
    },
    {
      "parameters": {
        "conditions": {
          "string": [{"value1": "={{$json.response}}", "operation": "notContains", "value2": "ESCALATE:"}]
        }
      },
      "name": "Can Resolve?",
      "type": "n8n-nodes-base.if",
      "position": [1050, 300]
    },
    {
      "parameters": {
        "channel": "#support-resolved",
        "text": "✅ Auto-resolved for {{$node['Extract Message'].json.customer_email}}\n\n*Query:* {{$node['Extract Message'].json.customer_message}}\n*Response:* {{$json.response}}"
      },
      "name": "Log Resolution",
      "type": "n8n-nodes-base.slack",
      "position": [1250, 200]
    },
    {
      "parameters": {
        "channel": "#support-escalation",
        "text": "🚨 *Escalation Required*\n\nCustomer: {{$node['Extract Message'].json.customer_email}}\nChannel: {{$node['Extract Message'].json.channel}}\n\n*Query:* {{$node['Extract Message'].json.customer_message}}\n\n*AI Summary:* {{$json.response}}"
      },
      "name": "Escalate to Human",
      "type": "n8n-nodes-base.slack",
      "position": [1250, 400]
    }
  ],
  "connections": {
    "Webhook Trigger": {"main": [[{"node": "Extract Message"}]]},
    "Extract Message": {"main": [[{"node": "Search Knowledge Base"}]]},
    "Search Knowledge Base": {"main": [[{"node": "AI Resolution"}]]},
    "AI Resolution": {"main": [[{"node": "Can Resolve?"}]]},
    "Can Resolve?": {"main": [[{"node": "Log Resolution"}], [{"node": "Escalate to Human"}]]}
  }
}